Untangling a Mess
When people personalize a problem, they get defensive. How can you help them see more clearly?
Responding to Criticism
"The challenge in responding to criticism and blame... ...is how to do so without creating more of the same." What's your automatic response to being attacked? It's probably to defend, or to launch a counter-attack. [...]
A Recipe for Meaning
When you feel low, it can seem that nothing really matters. These are lonely moments, and your best inner resources are hiding. No matter where you look, you can't find purpose or meaning. Then you [...]
A Flash of Insight is Not Enough
Most insights fade as quickly as they arise. "I just had a great idea....wait, what was it again?" A flash of insight is not enough to create lasting change. Just as a spark at a [...]
Take Charge Without Taking Over
To have outsized influence, you need to take charge without taking over. When you take charge, you assume responsibility for success. You grasp the context, understand the players, and design a path forward -- without getting sucked into [...]
How to Say Anything
Wouldn't it be great if you could speak your opinion freely and openly? If there were a simple way to say even the most difficult messages without creating a big upset? Here it is: Just [...]