Listening to build trust

How much listening is enough? How can you use listening to build trust faster?
They key is not that you understand, but rather that they feel deeply understood.

This is a short excerpt from a public demonstration of the Powerful Conversations training method at the 2016 Wisdom 2.0 Conference.

Here a volunteer coach (from the audience) has been coaching Emily about her challenges with her business partner. Listen to this brief (1:20) “teachable moment” about listening and trust and tell me what you think!